royal web store FAQ section

Customers are soley responsible for any duties & taxes that might occur after product is ship. It is the responsibility of the customers to know their country duty and tax law. All product/products will be ship with an invoice or invoice & packing slip.

Store move from www.royal.ecrater.com to http://www.wroubs.com/royal For Books Checkout: http://www.wroubs.com

Contact and returned item within 14 Days. Return item/items in the order it was send to the customer. Receive item/items from customer before refund. Refund will exclude shipping charge. Refund with Paypal only. Contact Before Returning Item/Items.

PayPal: Accept Visa, MasterCard, American Express, Discover Credit Cards, And eCheque Through PayPal. Just a reminder eCheque through PayPal can take up to 12 business days or longer to clear. I only ship after receiving clear payment. I accept all payment through PayPal so do not worry. Money Order (If it is Postal Money order. It will cost USA buyers $3.85 at the Post Office for bright orangeish-pinkish International Money Order. Those I can cash in Canada ). I ship within 1 to 2 business days after I receive clear payment.

Photos in my listings belongs to royal, wroubs.com (www.wroubs.ecrater.com) and wendyroyal.com (www.wendyroyal.ecrater.com). All items are taken by using Dell AIO (All-In-One) Printer A920 or Epson Stylus CX9400 Fax Series Printer or Kodak camera. The photos that you see on royal, wroubs.com and wendyroyal.com (www.wendyroyal.ecrater.com) are the photos of the item/items you will receive. Photo/photos will change to reflect the item/items. Any question regarding this or the right to use photo/photos. Please feel free to contact royal or wroubs.com or wendyroyal.com (www.wendyroyal.ecrater.com).

Royal is located in Canada. All Products on Royal will be ship from Canada.

Royal do not have a brick and mortar store. Sorry Royal is an online store only.

If you are located in Canada: Please expect delivery within 1 to 10 business days or 1 week to 2 weeks or longer depend on Canada Post & Location. If you are located in United States: Please expect delivery within 4 to 25 business days or 1 week to 5 weeks depend on Custom & Location. If you are located Worldwide: Please expect delivery within 5 to 25 business days or 1 week to 5 weeks depend on Custom & Location.

I will contact you to confirm that your ship to address is correct. Please check your e-mail and respond back to me. Sometimes I might even call you. This will make sure that your item/items delivered to you quickly.

Yes, I do combine shipping when customer purchase more than one item. Just choose your item/items and go through checkout and the Shipping Matrix will do the rest. Except for Nunavut, Northwest Territories & Yukon - Please contact for Shipping Charge